Terms & Conditions

1. Acceptance of Terms

By creating an account, accessing the PM NOW Telehealth Platform, or receiving services through Preventive Measures Now LLC, you ("Client," "Patient," or "you") agree to these Terms & Conditions, our Privacy Policy, and all applicable laws and regulations.

If you do not agree, you may not use the platform.

2. Nature of Services

PM NOW provides:

• Virtual mental health services
• Secure messaging
• Appointment scheduling
• Intake and screening forms
• Telehealth video sessions
• Access to licensed mental health providers

PM NOW is not an emergency service.

If you are experiencing a crisis, call 911 or your local emergency number.

3. Eligibility

To use PM NOW, you must:

• Be a patient of Preventive Measures Now LLC
• Provide accurate personal information
• Be physically located in a state where your provider is licensed
• Be at least 18 years old, or have parental/guardian consent if a minor

4. Telehealth Consent

By using PM NOW, you consent to receive mental health services via telehealth, including:

• Video sessions
• Secure messaging
• Digital forms and assessments

You understand that telehealth:

• Has limitations compared to in-person care
• May not be appropriate for all conditions
• Requires a stable internet connection

Your provider may determine whether telehealth is clinically appropriate.

5. Your Responsibilities

You agree to:

• Provide accurate and complete information
• Use the platform only for lawful and appropriate purposes
• Attend scheduled appointments or cancel in advance
• Maintain the confidentiality of your login credentials
• Use a private, secure location during telehealth sessions
• Not record sessions without written consent

You are responsible for any activity conducted under your account.

6. Provider–Patient Relationship

A provider–patient relationship is established only when:

• You complete required intake steps
• A licensed provider accepts you as a patient
• You attend your first session or receive clinical communication

PM NOW does not guarantee assignment to a specific provider.

7. Communication & Messaging

PM NOW offers secure messaging for:

• Scheduling
• Care coordination
• Non-urgent questions

Messaging is not monitored 24/7 and should not be used for emergencies.

8. Payment & Billing

You agree to:

• Pay all fees associated with your services
• Provide accurate billing information
• Be responsible for co-pays, deductibles, or out-of-pocket costs

PM NOW may use third-party payment processors.

All payment information is handled securely.

9. Insurance (If Applicable)

If insurance is used:

• You authorize PM NOW to bill your insurance
• You are responsible for any non-covered services
• Coverage is not guaranteed

10. Cancellations & No-Show Policy

You agree to follow PM NOW's cancellation policy:

• Sessions must be canceled within the required timeframe
• Late cancellations or no-shows may result in fees

11. Privacy & HIPAA Compliance

PM NOW protects your information in accordance with:

• HIPAA Privacy Rule
• HIPAA Security Rule
• HITECH Act
• State mental health privacy laws

Your information may be used for:

• Treatment
• Payment
• Healthcare operations

See the PM NOW Privacy Policy for full details.

12. Technology Requirements

You are responsible for:

• A functioning device (phone, tablet, or computer)
• A stable internet connection
• Updated software and browser

PM NOW is not responsible for:

• Connectivity issues
• Device malfunctions
• Data charges from your carrier

13. Platform Availability

PM NOW may:

• Update or modify the platform
• Temporarily suspend access for maintenance
• Change features or functionality

We are not liable for downtime or service interruptions.

14. Prohibited Conduct

You agree not to:

• Misuse the platform
• Harass or threaten providers or staff
• Impersonate another person
• Attempt to access unauthorized data
• Record or distribute session content without consent

Violations may result in account suspension or termination.

15. Termination of Services

PM NOW may terminate your access if:

• You violate these Terms
• You engage in abusive or unsafe behavior
• You fail to comply with treatment recommendations
• You fail to pay required fees

You may terminate your account at any time by contacting PM NOW.

16. Minors

For minors receiving services:

• A parent/guardian may be required to consent
• State laws regarding minor consent will apply
• Access to records may vary based on state regulations

17. Third-Party Services

PM NOW may use third-party vendors for:

• Telehealth video
• Messaging
• Hosting
• Payment processing

All vendors handling PHI must sign a Business Associate Agreement (BAA).

18. Disclaimer

PM NOW does not guarantee:

• Specific outcomes
• Provider availability
• Continuous platform access

Telehealth is not a substitute for emergency care.

19. Limitation of Liability

To the maximum extent permitted by law, PM NOW is not liable for:

• Technical failures
• Unauthorized access due to your actions
• Losses resulting from misuse of the platform
• Delays or interruptions in service

20. Changes to These Terms

We may update these Terms at any time.

Continued use of the platform constitutes acceptance of updated Terms.

21. Consent to Text Messages, Email Notifications, and Automated Reminders

By using the PM NOW Telehealth Platform, you expressly consent to receive text messages (SMS), email notifications, phone calls, and automated reminders related to your care, including but not limited to:

• Appointment confirmations and reminders
• Intake and follow-up forms
• Treatment plan reminders
• Secure message notifications
• OTP (One-Time Password) verification codes
• Billing and payment reminders
• Care coordination messages
• Provider communications

These communications may be sent through third-party HIPAA-compliant messaging partners.